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Thursday, June 15 • 11:30am - 12:00pm
Bringing Google Customer Reliability Engineering to Cloud Foundry - Luke Stone, Google & Andrew Clay Shafer, Pivotal

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Toward the end of 2016, Google announced Customer Reliability Engineering (CRE), an outward-facing branch of Site Reliability Engineers (SRE) to help bring Google-class operational excellence to customer applications running on Google Cloud Platform (GCP). GCP customers who are in the CRE program adhere to the principles and practices of SRE, starting with a joint review of application reliability that brings the same rigor Google applies to internal services.

Pivotal and Google Cloud are currently working through a CRE review to bring Pivotal Cloud Foundry into the CRE program. This session will give an overview of the work being done together and the benefits to be had for customers running PCF on GCP.

Pivotal Cloud Foundry is the first third-party platform GCP has collaborated with for CRE support, and together the goal is to have shared customers meet their service level objectives reliably, without anxiety, and without extraordinary effort.

Speakers
avatar for Andrew Clay Shafer

Andrew Clay Shafer

Pivotal
Andrew Clay Shafer has built a career helping people improve technology and processes for delivering software services. As a co-founder of Puppet Labs, he evangelized DevOps practices and tools before DevOps was a word. He got first hand experience implementing and operating clou... Read More →
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Luke Stone

Luke is defining the customer experience of Google’s new Customer Reliability Engineering (CRE) team. When he joined Google in 2002 he was the first technical support engineer for AdSense. He ran software engineering teams and started building on Google App Engine in 2009. Rece... Read More →


Thursday June 15, 2017 11:30am - 12:00pm
Theater